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Bell Canada Advisor, Sales and Customer Service, Level 1, Maskatel ID-957
Groupe Maskatel Quebec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services.
Driven by a culture focused on pride, customer experience, and employee engagement, we are a highly collaborative team oriented towards solutions.
Groupe Maskatel is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, we have implemented inclusive selection processes and a workplace free from discrimination.
Summary
The role involves providing personalized customer service as a Maskatel ambassador. This includes active listening to determine customer needs and recommending suitable products and services. Account-related inquiries will also be addressed.
Responsibilities
Sell products and services based on customer needs
Perform after-sales service activities (invoicing, address changes, general information, solve customer problems or refer them to the department concerned)
Use surveys to question customers on their satisfaction level
Retain customers who want to cancel or reduce their products and services
Manage clients' administrative files
Occasionally solicit active customers and potential customers
Qualifications
Have a completed high school diploma
DEP in in one of the following programs: Customer Service Agent, Sales and Consulting Representative, Call Center Agent, Administration or Secretarial (any equivalent experience will be considered)
Experience as a call center representative and/or in a customer service related position
Experience in a sales team
Experience as a team resource person
Ability to communicate and work in a team
High sense of ethics
Shows courtesy, respect and diligence towards customers
Outgoing and good verbal expression on the phone
Interpersonal skills
Strong skills in selling products and services by phone
Good synthesis and analysis skills
Ability to take charge and move files forward
Ease in learning and using computer systems
Methodical and rigorous in one's work
Interest in the field of telecommunications and/or technologies
Knowledge of English and French, oral and written, in the course of their duties, this person will be required to interact with French & English-speaking stakeholders
Conditions of employment
Position attached to the Saint-Hyacinthe office (Workways Remote Profile)
