Bilingual IT Helpdesk Agent

About Us

Lifemark Health Group is a market leader in customized healthcare solutions, offering innovative services in community rehabilitation, workplace health and wellness, and medical assessment. We strive to be the most innovative healthcare providers in Canada.

Job Description

We are seeking a Bilingual IT Helpdesk Agent to join our team. Key responsibilities include:

• Managing helpdesk tickets and level I support requests
• Communicating effectively with users, internal teams, and external vendors to coordinate solutions
• Providing clear instructions to users, ensuring their satisfaction and understanding of solutions
• Identifying and escalating complex issues to technical support

Core Competencies

The ideal candidate will possess:

• Bilingualism (French/English)
• Excellent time management skills
• Strong verbal and written communication skills
• Ability to handle customer inquiries with patience and professionalism

Additional Qualifications

Preferred qualifications include:

• Knowledge of Microsoft Windows operating systems and MS Office
• Understanding of remote management tools and techniques
• Experience with Active Directory and CRM applications