Call Center Representative, Spanish Speaker
Job Description:
- Provide both inbound and outbound call support using various web-based systems
- Provide exceptional customer service while following protocols and guidelines
- Answer customer inquiries with professional courtesy based on client-specific instruction
- Document each customer's inquiry information into a database and verify/update customer information
- Actively listen to identify opportunities to offer additional information and follow-up with callers as necessary
- Use statistical contact center data to make improvements to performance
- Conduct outbound calling for surveying to obtain client-specific information
- Adhere to assigned shifts and schedule
Requirements:
- High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer
- Fluent in Spanish (reading, writing, and comprehension)
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Assessments must be completed from a computer or laptop
- Candidates must provide non-cellular high speed internet (Fiber, DSL, or cable modems); hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role
Benefits:
- Work from home
- All equipment provided
- Competitive Paid training
- Growth & Development Opportunities
