Cardiac Device Technician
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Cardiac Device Center is a dedicated ambulatory clinic providing outpatient, long-term, regularly scheduled, and remote management of patients with cardiac implantable electrical devices (CIEDs).Under the supervision of the Nurse Manager and Medical Director, the Cardiac Device Technician will assist in the management of all patients with CIEDs. Primarily the daily review and documentation of remote pacemaker, ICD, and implantable loop recorder (ILR) transmissions and alerts. This ambulatory setting requires the Device Technologist to work in a patient centric environment with a team approach to delivery of care. The Device Technologist must possess strong written and verbal communication skills in order to maximize the clinical relationship with the physician providers, independent licensed providers (NP/PA), clinical administrative staff, and other device center staff.
Responsibilities include;
Daily review and documentation of remote transmissions.
Appropriate communication of findings requiring further attention with responsible MD or NP/PA.
Enrollment, education, scheduling, and maintenance of patients in various remote monitoring systems (Carelinka, Latitudea, Merlina, Biotronika)
Assists with management and maintenance of the remote monitoring program (Carelinka, Latitudea, Merlina, Biotronika). Responsibilities include:
o Triaging reports on a daily basis
o Patient notification of follow-up
o Assists patients with transmissions over the phone
o Troubleshoot issues with the remote monitoring systems
o Assists with devices advisories/recalls
o Seeks assistance from device industry representatives as needed.
Provides assistance in scheduling and other administrative duties related to the device center
Assists with 'off schedule' or PRN in-person device interrogations in device clinic
Interrogate, interpret, and program a wide range of cardiac devices with minimal provider supervision.
When performing in-person interrogations, the device technician is responsible activities associated with rooming a patient. These may include but are not limited to: Collection of patients from waiting area, Vital Signs, 12-lead electrocardiogram, assisting in check-out process.
Troubleshoot cardiac device issues and take immediate steps toward resolution
Collaborate with physician/nurse practitioner regarding device status and accurately document device analysis for review.
Educate patients on all aspects of their device including remote monitoring and follow-up protocol.
Serve as resource to providers and other employees regarding device patients and services.
Keep equipment in good working condition and notify appropriate personnel of problem areas or safety issues.
Participate in professional development activities and maintain professional affiliations.
Accountable for following the guidelines for attendance, punctuality and overall dependability.
Performs other duties as assigned.
Qualifications
HighSchoolDiplomaorequivalentrequired.
Bachelor'sdegreeinengineeringinthebiomedicalfieldstronglypreferred.
SuccessfulcompletionofafullCardiacDeviceEducationalProgram(i.e.,PrepMD)or, one year's experience in Electrophysiology is strongly preferred
Currentexperiencereviewingandmanagingremotedevicetransmissions is stronglypreferred.
Certificationby IHBREwithintwoyearsofemployment is strongly preferred and encouraged but not mandatory
CurrentBLScertificationrequired.
ACLS certification is required within the first year of employment
Excellentinterpersonalskillstointeracteffectivelywithpatients,visitors,andhospitalpersonnel.
- Theabilitytoworkas ateam member, promotingacaringandcollegialattitudetoward fellow employees.
- Theabilitytoorganizeand prioritizework.
- Demonstrationofindependentjudgmentwithinthescopeofthisposition.
- Well-developedorganizationalskillsinordertodeterminetheneedsofpatients.
- Theabilitytostand,walk,and bendforan extendedperiod oftime.
Demonstration offlexibility andwillingnessto adapttodiverseroleasmemberofthepatient care team.
DemonstratedproficiencyinEnglishverbalandwrittencommunicationskills.
Abilitytoread,write,perform simplearithmeticcalculationsinEnglishrequired.
Abilitytocommunicateeffectivelyusingvoicemail, e-mail,faxmachine,telephone,etc.
Demonstratedcustomerserviceskills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$27.84 - $39.84/HourlyGrade
4EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
