Collector, Bilingual
📋 Description
• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. • Understands customer needs and provides collections-related sales and service to BMO customers or prospects. • Advises customers on payment strategies and products that meet their objectives. • Fulfills sales and service activities for the customer in accordance with approved procedures. • Delivers exceptional customer service that builds trust through expertise, responsive service and support. • Develops rapport and instills confidence with clients in order to develop credibility and earn their trust as relationship manager. • Addresses the more complex escalated customer requests and transactions. • Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts. • Handles incoming calls in an informed, professional, and efficient manner. • Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
🎯 Requirements
• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. • Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards. • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good. • Knowledge of BMO products and services - Good. • Verbal & written communication skills - In-depth. • Collaboration & team skills - In-depth. • Analytical and problem solving skills - In-depth. • Influence skills - In-depth. • You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.
🏖️ Benefits
• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans
