Customer Service Agent (Gate & Ticketing)
United Airlines is a leading global airline committed to connecting people and cultures through outstanding air travel experiences. With a vast network and a dedication to safety, efficiency, and customer satisfaction, United Airlines operates numerous hubs across the United States, including its significant presence in Fort Worth, Texas. The airline not only focuses on flying passengers to hundreds of destinations worldwide but also emphasizes the importance of delivering exceptional customer service. This commitment is reflected in its hiring approach, looking for compassionate, reliable, and solution-oriented individuals to join its ground operations team. The Fort Worth hub is a strategic and dynamic part of the United Airlines network, serving as a critical location for passenger service, flight coordination, and the overall travel experience. Working at the Fort Worth hub means engaging with diverse travelers from all walks of life and assisting in creating smooth, stress-free journeys.
The Customer Service Agent role at United Airlines in Fort Worth offers an excellent opportunity for entry-level professionals eager to start their careers in the aviation and travel industry. This position is essential to daily operations, serving as the front-line interface between the airline and its passengers. Customer Service Agents perform a variety of tasks that ensure passengers receive timely, accurate, and friendly service from check-in to boarding. This role is not only about fulfilling routine duties but also plays a pivotal part in service recovery — addressing passenger issues proactively during flight delays or cancellations. As a solutions expert, the Customer Service Agent enhances passenger satisfaction by handling ticketing, baggage concerns, document verification, and sales of ancillary services such as seat upgrades and baggage fees.
United Airlines values employees who thrive in fast-paced environments and handle multiple responsibilities efficiently while maintaining a passenger-first attitude. Fort Worth’s Customer Service Agents must be adaptable to shift work, including early mornings, late nights, weekends, and holidays, reflecting the 24/7 nature of airline operations. Comprehensive paid training is provided to equip new hires with knowledge of operational software, procedures, and cross-department collaboration needed to succeed in this role. In addition to a competitive salary ranging from $40,000 to $60,000 per year, United Airlines offers attractive benefits including medical, dental, vision coverage, 401(k) with matching, profit sharing, and exceptional travel privileges worldwide.
Joining the United Airlines team in Fort Worth means becoming part of a supportive leadership culture that encourages professional growth and impactful work. Employees are empowered to represent the airline's core values of safety, respect, and integrity while delivering excellent passenger experiences day after day. This role is ideal for those passionate about customer service, aviation, and travel — individuals who want to make a difference by ensuring every passenger’s journey begins and ends smoothly. United Airlines welcomes candidates who are ready to embark on a rewarding career path, contributing to a world-class travel operation and enjoying the vibrancy of Fort Worth’s bustling aviation hub.
- high school diploma or equivalent
- availability to work early mornings, late nights, weekends, and holidays
- ability to stand for extended periods
- customer-focused attitude
- ability to multitask and handle pressure
- willingness to learn and adapt
- basic knowledge of computer systems
