Customer Service Agent (Gate & Ticketing)
United Airlines is a leading global airline known for its extensive network connecting people and cultures worldwide. The company places a strong emphasis on safety, customer satisfaction, and operational excellence, making it one of the premier carriers in the aviation industry. United Airlines operates from multiple hubs across the United States, with Denver International Airport (DEN) as a key location. The airline continually invests in its workforce to ensure each employee is equipped to contribute to a seamless travel experience for all passengers. With a strong dedication to diversity, inclusion, and career growth, United Airlines offers an inspiring workplace environment that values teamwork, innovation, and customer care.
The Customer Service Agent position based in Arvada, CO, represents a pivotal role within the United Airlines team at Denver International Airport. This entry-level role provides an exciting opportunity for individuals passionate about service recovery and customer support in the fast-paced airline and travel industry. As the frontline representative, you will be the first and last point of contact for passengers, handling everything from ticketing and baggage services to boarding assistance. The role demands excellent communication skills, patience, and the ability to manage complex situations such as flight delays and cancellations through effective service recovery.
This position offers new team members comprehensive training on operational systems, service recovery protocols, and ways to collaborate effectively with both the ramp and flight crews. This ensures all passengers receive exceptional, compassionate care regardless of challenges encountered. With shifts available around the clock, including early mornings, nights, weekends, and holidays, flexibility and dedication are essential qualities for success in this role. Compensation ranges from approximately $40,000 to $60,000 annually, supplemented by overtime opportunities and sales incentives.
United Airlines also provides a competitive benefits package that includes health insurance, retirement plans, and exclusive travel privileges that reward commitment and performance. This role is ideal for those seeking a long-term career within the airline industry, offering growth potential and the chance to be part of a respected company with supportive local leadership. Joining United Airlines means becoming part of a team where good leads the way, emphasizing empathy in service, teamwork, and continual professional development, all within the dynamic environment of aviation and passenger support.
- high school diploma or equivalent
- availability to work any shift including early mornings, nights, weekends, and holidays
- strong interpersonal and problem-solving skills
- ability to stand for extended periods
- customer service orientation
- ability to work in a fast-paced environment
- legal authorization to work in the United States
