Customer Service cum Personal Assistant (Remote)

If you’re interested on our vacancy, please apply through:

About Us
Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

About Our Client
Our client is a renowned performing arts academy dedicated to nurturing talent through high-quality music courses, vocal training, stage performance coaching, and concerts. With a strong digital presence and growing student base, they are expanding their support team to enhance customer experience and operational efficiency.

This is a fully remote role supporting parents, students, and academy operations from Malaysia.

Job Scope:

• Serve as the primary contact point for parents and students, providing prompt and friendly assistance across WhatsApp, email, and social platforms.
• Handle enquiries related to music courses, vocal lessons, academy programmes, events, and concert ticket information.
• Schedule trial classes, lessons, appointments, and follow-up communications with prospective students.
• Support senior management with PA tasks, including scheduling, coordination, reminders, and meeting assistance.
• Maintain accurate records of students, schedules, enquiries, and appointments.
• Assist in coordinating online classes, workshops, events, and performance activities.
• Prepare simple reports, updates, and administrative summaries when required.

Job Requirements:

• Experience in customer service, administration, PA support, or front desk roles is an advantage.
• Strong communication skills in Cantonese, English, and Mandarin.
• Friendly, patient, and confident in interacting with parents and students.
• Highly organised, detail-oriented, and able to manage multiple tasks independently.
• Comfortable working remotely and using messaging apps, online tools, and digital scheduling platforms.
• Available to work Tuesday to Saturday, 12pm–9pm.

Benefits:

• 5 working days.
• Hospital insurance
• Medical claim allowance
• Parking allowance
• Friendly and good working environment
• Free snacks & beverages
• Increment depends on work performance.
• Year-end bonus based on work performance.
• Festival gifts, birthday benefits etc
• Working place nearby MRT station.

Office Locations: Fully remote, work from home

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted applicants will be contacted for an interview. Employment offers are subject to the successful clearance of pre-employment checks, including background and reference verification.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Work Location: Remote