Customer Service Executive ID-505

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic Product Development & IT Services Team. This role is pivotal in ensuring customer satisfaction by effectively resolving inquiries and maintaining strong relationships with clients. You will engage with customers and internal departments, utilizing your problem-solving skills to address concerns and enhance service delivery. If you have a passion for customer service and thrive in a collaborative environment, this opportunity is perfect for you. Join a team that values innovation and excellence in service.

Qualifications

  • 0-3 years of experience in customer service required.
  • Proficient in Microsoft Office and CRM software applications.

Responsibilities

  • Serve as the primary point of contact for customers and sales teams.
  • Research customer issues and perform root cause analysis.
  • Maintain and update customer profiles in the BTMARC system
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