Customer Service Rep/Associate Client Support Consultant

About the position

ADP is hiring customer service professionals for their Associate Client Support Consultants positions. Hybrid position, Monday thru Friday work week. In this role, you will work in a hybrid setting (work part of the week in the office, the other part at home), while serving as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Responsibilities

• Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, and administrative practices.
• Adhere to a daily schedule and organize to deal with a high volume of inbound calls.

Requirements

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• A college degree is preferred but not required; skills to do the job are more important.
• Military experience where skills including teamwork, adaptability, organization, and follow-through are applicable.
• Fluency in both English and Spanish is a plus.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off