Employee Relations Manager - Oakville - Amazon ID-190

Description

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lines. Our central objective is to ensure fair, respectful, and consistent treatment of employees that aligns with our core business values and objectives.

Key Responsibilities:

1. Detect and Mitigate Risks: Utilize employee and labor relations expertise to identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
2. Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment.
3. Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience.
4. Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrate ability to define and measure success of programs.
5. Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly-engaging training sessions.
6. Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
7. Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
8. Work at Scale: Launch and manage sustainable mechanisms for entire networks.

Qualifications:

BASIC QUALIFICATIONS

• Bachelor's degree required, 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
• Successful record of creating, improving, and executing programs at scale.
• Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Strong communication skills in written and verbal form; extensive public speaking, training, and/or communication skills.
• Ability to quickly connect with people across a wide variety of backgrounds.
• Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies.

PREFERRED QUALIFICATIONS

• Advanced degree, JD, or other specialized training in labor/employee relations.
• Leadership experience in distribution, logistics, and/or transportation industries highly desired.
• Experience building and launching programs that measurably impact positive engagement.
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
• Comfortable in a fast-paced environment and able to manage through ambiguity and change.
• Solid sense of accountability, high-quality judgment, and sound decision-making.
• Fluency in multiple languages.
• Ability to handle confidential information and escalate issues when appropriate.