Head U.S. HR Advice and Employee Relations (US)

About the position

The Head U.S. HR Advice and Employee Relations provides advice to People Managers, Employees and HR Business Partners and is accountable for partnering with multiple stakeholders including Business leaders, HR Business Partners, COEs across TD and external counsel to develop recommendations and solutions for the business on a variety of HR/employment matters. Executes on the employment risk strategy set by Employee Relations to ensure ongoing compliance with internal/external requirements and a positive employee relations climate, consistent with TD/HR strategy and culture. In partnership with leadership team, defines strategy and service offerings for the department, while identifying opportunities to build people capabilities to drive improved efficiency and consistency across the AMCB business. Participates in the development of the business strategy, goals and objectives while promoting a positive employee and partner experience, and ensuring business results overall. Leads delivery of people manager and escalated employee advice across the US for all TD's business lines. Scope includes a wide range of employee relations issues including but not limited to: Performance and behavior management, manager employee conflict, terminations, compensation, workforce transitions, absenteeism/accommodation investigations and other employee risk mitigation activities.

Responsibilities

• Provides advice and guidance to HR and business leaders to ensure ongoing compliance with internal/external requirements and a positive employee relations climate.
• Defines strategy and service offerings for the department.
• Participates in the development of the business strategy, goals and objectives.
• Leads delivery of people manager and escalated employee advice across the US for all TD's business lines.
• Manages teams of Advice leaders aligned by business/functional portfolio.
• Drives agility and operational efficiency and excellence.
• Delivers consistent and reliable execution and monitoring of performance of day-to-day operational and administrative processes.
• Maintains a culture of risk management and control.
• Identifies process improvement opportunities.
• Oversees US Advice Channel capabilities and delivers services efficiently and effectively.
• Participates in governance and delivery of US HR programs and projects.
• Ensures effective case management, resolving issues and/or engaging appropriate specialists.
• Develops and implements business-focused HR metrics and reliable workforce data.
• Collaborates with senior HR and Business leaders to ensure integration and alignment.
• Coaches leaders/People Managers as opportunity arises.

Requirements

• Bachelor's degree preferred.
• 10+ years prior experience in a related senior Human Resources role.
• Broad business knowledge and experience as a Human Resources Generalist in a senior capacity.
• Advanced knowledge of employment practices across TDBG.
• In-depth knowledge of HR policies and programs.
• Strong ability to analyze risk.
• Demonstrated excellence in judgment and decision making.
• Strategic thinker, capable of building new functionality/capability.
• Highly-developed critical thinking, analytical and problem solving skills.
• Strong general management skills to lead large, diverse teams.
• Excellent communication skills (both written and verbal).

Nice-to-haves

• Experience in the effective development and execution of change management strategies.
• Demonstrated leadership skills with an ability to make things happen through the use of impact and influencing skills.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.