Live Chat Agent

We're looking for a dedicated and customer-focused Live Chat Agent to join our support team and provide real-time assistance to our online visitors.

Job Summary:
As a Live Chat Agent, you will be the first point of contact for customers seeking assistance through our website. You'll respond to inquiries, resolve issues, and ensure a high level of customer satisfaction—all via live chat.

Key Responsibilities:

  • Respond promptly to customer queries via live chat

  • Identify customer needs and provide appropriate solutions or escalate issues as needed

  • Maintain a positive, empathetic, and professional attitude toward customers at all times

  • Document interactions and customer feedback in our system

  • Collaborate with other team members to improve overall customer experience

  • Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rates

Qualifications:

  • High school diploma or equivalent (college degree preferred)

  • Previous experience in customer service or a similar role is a plus

  • Excellent written communication skills

  • Ability to multitask and manage time effectively

  • Comfortable working with computers, CRM systems, and live chat platforms

  • Flexible schedule (availability for evenings, weekends, or holidays may be required)

Benefits:

  • [List of benefits: health insurance, paid time off, performance bonuses, etc.]

  • Opportunities for career advancement

  • Remote work flexibility (if applicable)

  • Supportive team environment

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