Live Chat Customer Representative - Amazon

Job Summary:
The Live Chat Customer Representative is responsible for assisting customers through live chat platforms, providing real-time support, answering questions, and resolving issues. This role requires excellent written communication skills, the ability to multitask, and a commitment to delivering an exceptional customer experience.

Key Responsibilities:

• Respond to customer inquiries via live chat quickly and accurately.

• Provide product information, troubleshoot issues, and guide customers to solutions.

• Maintain a friendly, professional tone in all written communications.

• Handle multiple chat conversations at the same time while maintaining quality.

• Document all customer interactions clearly in the CRM system.

• Escalate complex issues to supervisors or specialized teams when needed.

• Stay updated on company products, services, and policies to provide accurate assistance.

• Meet individual and team performance goals, such as response time and customer satisfaction.

Required Skills and Qualifications:

• High school diploma or equivalent; further education is a plus.

• Previous customer service or live chat experience preferred.

• Fast and accurate typing skills (recommended minimum 50 words per minute).

• Excellent written communication skills with strong grammar and spelling.

• Ability to multitask and manage multiple conversations at once.

• Strong problem-solving skills and customer-focused attitude.

• Familiarity with CRM software and live chat platforms.

• Ability to work independently and manage time effectively in a remote setting.

Work Environment:

• Must have a stable internet connection, computer, and a quiet workspace.

• May require flexible hours, including evenings and weekends based on customer needs.