Operations Training Partner
Job Description:
- Oversees the execution of Team Member and Manager training within an assigned territory
- Provides feedback on Team Member and Manager training materials
- Facilitates LTO training and execution in assigned territory
- Sources Trainers and executes training for designated NSOs
- Partners with Area Directors on post NSO action planning
- Develops Trainers to ensure Area self sufficiency for growth
- Executes quarterly focus training and implementation
- Supports test initiatives and provides feedback to Restaurant Excellence team
- Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
- Facilitates MIT calls and communicates feedback
- Supports training projects and adheres to timelines
- Partners with Field Ops to support area people planning and Manager development
- Supports license and International training and NSO process in assigned areas
- Executes Certified Training Shack program in designated areas
Requirements:
- Associate’s Degree or related work experience
- 3-5 years Supervisory Experience
- 1-3 years Related Experience
- 1+ years facilitating training in a multi-unit hospitality environment
- 2+ years Management experience in the hospitality industry
Benefits:
- Weekly Pay and Performance bonuses
- Shake Shack Meal Discounts
- Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
- Medical, Dental, and Vision Insurance*
- Employer Paid Life and Disability Insurance*
- 401k Plan with Company Match*
- Paid Time Off*
- Paid Parental Leave*
- Access to Employee Assistance Program on Day 1
- Pre-Tax Commuter and Parking Benefits
- Flexible Spending and Dependent Care Accounts*
- Development and Growth Opportunities *Eligibility criteria applies
