Product Support (Entry Level)

<p>Welcome to Ericsson, a leading global provider of telecommunications equipment and services. We are currently seeking an enthusiastic and driven individual to join our team as an Entry Level Product Support Specialist. In this role, you will have the opportunity to work with cutting-edge technology and provide support to our customers in utilizing our products. If you are a highly motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Provide exceptional customer service and support to clients utilizing Ericsson products. Troubleshoot and resolve technical issues related to Ericsson products and services. Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues. Stay up-to-date with the latest developments and updates in Ericsson products and services. Maintain accurate and detailed records of customer interactions and resolutions in our database. Conduct product demonstrations and trainings for clients to enhance their understanding and usage of our products. Continuously identify and communicate product improvement opportunities to the relevant teams. Participate in product testing and provide feedback to ensure high-quality and user-friendly products. Contribute to the development and improvement of customer support processes and procedures. Adhere to company policies and procedures while maintaining professionalism and confidentiality in all interactions.</p><p>Ericsson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>