Recent Job:Customer Service Agent(Gate & Ticketing)(Jacksonville)
United Airlines is a leading global airline renowned for its commitment to safety, reliability, and exceptional customer service. Operating worldwide with a strong presence in major hubs like Denver International Airport (DEN), United Airlines plays a crucial role in connecting people and places across the globe. As a major player in the aviation industry, United continues to innovate and expand its services while maintaining a strong focus on the customer experience and operational excellence. The company prides itself on a culture of inclusivity, teamwork, and professionalism, ensuring that both passengers and employees thrive in a dynamic and evolving environment.
Joining United Airlines as a Customer Service Agent at the Denver hub means becoming part of a frontline team that is vital to the airline's daily operations. This entry-level position offers an exciting opportunity to work in a fast-paced setting where being the first and last point of contact for passengers makes a significant difference. No prior airline experience is required, making this role accessible for individuals eager to enter the airline industry and develop a rewarding career. As a Customer Service Agent, you will be instrumental in delivering compassionate, efficient, and solution-oriented assistance to passengers, creating positive travel experiences from check-in to boarding.
In this role, you will rotate among various critical touchpoints such as ticket counters, baggage service offices, and boarding gates. Your primary responsibilities include verifying travel documents, checking in passengers, and offering ancillary services like seat upgrades and baggage fees. One of the core aspects of your job is service recovery—proactively addressing disruptions, such as delays or cancellations, by rebooking passengers and managing their concerns to ensure satisfaction. The position demands flexibility as United's operations run 24/7, requiring you to be available for early morning, late night, weekend, and holiday shifts.
United Airlines supports its Customer Service Agents with comprehensive paid training held at the Denver hub. This training encompasses mastering operational software, understanding service recovery protocols, and learning to coordinate effectively with ramp and flight crews. Beyond initial training, United fosters career growth, offering pathways to advance within the company. Compensation is competitive, with an estimated annual base salary ranging from $40,000 to $60,000, including opportunities for overtime pay and sales incentives based on performance. Additionally, employees benefit from an extensive package including medical, dental, and vision coverage, a 401(k) plan with company matching, profit sharing, and access to exceptional global travel privileges. This role is ideal for individuals who excel under pressure, enjoy working in team-oriented environments, and are committed to delivering exceptional passenger service every day.
- High school diploma or equivalent
- no prior airline experience required
- availability for all shifts including early day shifts starting at 4 AM, night shifts ending at 11 PM, weekends, and holidays
- ability to stand for entire shift
- ability to handle a fast-paced work environment
- excellent customer service skills
- reliable and punctual
