Recent Job:Customer Service Agent(Gate & Ticketing)(Seattle)
United Airlines is a leading global airline recognized for its commitment to connecting people and uniting communities across the world. With a vast network of domestic and international destinations, United Airlines operates one of the largest fleets in the sky, offering passengers a reliable, comfortable, and seamless travel experience. The company prides itself on safety, customer service, and operational excellence, employing a workforce that shares these values and strives to exceed customer expectations at every touchpoint. At its major hub in Denver International Airport (DEN), United Airlines plays a vital role in managing flights, ensuring efficiency, and delivering outstanding customer care in one of the busiest aviation centers in the United States.
As a Customer Service Agent at United Airlines based at DEN, you will be part of the frontline team responsible for shaping the passenger journey from check-in to boarding. This entry-level role is pivotal in the airline’s day-to-day operation, especially as the first and last point of contact for travelers. No prior airline experience is necessary, making it an excellent opportunity for motivated individuals eager to start their career in the aviation industry. The position requires excellent communication skills, problem-solving ability, and a calm demeanor to handle high-pressure situations while maintaining a compassionate approach to passenger assistance.
Your daily responsibilities will include managing check-in counters, assisting passengers with document verification, selling ancillary services such as seat upgrades and baggage fees, and providing crucial service recovery efforts like rebooking passengers during delays or cancellations. Working in a fast-paced and dynamic environment, you will closely collaborate with airline staff and ground operations to ensure smooth airport processes and exceptional customer service delivery.
The role demands flexibility, as shifts will vary based on seniority, with the requirement to work early mornings, late nights, weekends, and holidays. Being on your feet throughout your shift while multitasking between technology systems and live customer interactions is a key part of your work environment.
United Airlines offers comprehensive paid training at the Denver hub, enabling new hires to gain familiarity with operational software and essential service protocols. Beyond initial training, employees have opportunities for growth and advancement within the company. The hourly wage is competitive, with potential earnings ranging from $40,000 to $60,000 annually, plus overtime pay and sales incentives. Additional benefits include medical, dental, and vision insurance, a 401(k) plan with company matching, profit-sharing programs, and exceptional travel perks worldwide.
Joining United Airlines as a Customer Service Agent means becoming part of a globally respected airline dedicated to operational excellence and outstanding passenger service — a stepping stone towards a fulfilling career in the vibrant aviation industry.
- high school diploma or equivalent
- no prior airline experience required
- availability to work early mornings, late nights, weekends, and holidays
- ability to stand for extended periods
- must pass a background check
- legally authorized to work in the United States
