[Remote] Client Relations Executive Home Health

Note: The job is a remote job and is open to candidates in USA. Dignity Health is a leading healthcare provider, and they are seeking a Client Relations Executive to drive business development and maintain client relationships. The role involves meeting referral and admission targets, developing strategies for growth, and acting as a key contact for client needs and issues.

Responsibilities

• Supports CHI Health at Home’s mission to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides
• Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected health information
• Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget
• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures
• Acts as the key contact for client troubleshooting and conflict resolution
• Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals
• Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction
• Communicates to branch(es) on a daily basis to give and receive vital client information
• Completes reports detailing field activity and results on a weekly basis
• Represents CHI Health at Home in relevant professional organizations and in the community
• Assists in proposal preparation and presentation
• Analyzes and makes recommendations for contracts
• Assists with educating the community about services
• All other duties as assigned
• Home Health and Hospice CRE(s) Follows referral of a patient to CHI Health at Home, assists facility discharge coordinators in coordinating quality home care services for clients in the following manner:
• Determines patient eligibility for home care services
• Effectively communicates with appropriate disciplines involved in the care of potential home care clients, and provides information and recommendations to CHI Health at Home staff
• Develops professional working relationships with health care providers and facilities, generating an open flow of information and support of home care goals; provides value added counsel, teaching and resourceful problem solving
• Available to all discharge planners, physicians, other personnel and clients to 1) analyze eligibility for home care or hospice and provide general guidance in determining if a patient would benefit from home care or hospice services and/or 2) explain Medicare and Medicaid guidelines, insurance plan benefits, financing options, CHI Health at Home policies, etc

Skills

• Health care professional credential, Bachelor's degree or Comparable Business Experience Required
• Minimum Of One Year Of Related Sales Experience, Preferably in a health care/medical field or patient transportation
• Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals
• Excellent communication skills, both verbal and written
• Strong knowledge of computer-based applications, including Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems
• Excellent time management, organizational, administrative and presentation skills, as well as the ability to work independently and interdependently, to interact with all levels of staff and management, set priorities, manage multiple demands effectively and use good judgment
• Excellent interpersonal skills with diverse customers and staff
• Must be highly articulate and capable of communicating effectively with groups and individuals verbally and in writing, with strong presentation skills and ability to interact with all levels of staff and management using superior interpersonal and influencing skills
• Communicates with optimism about the future
• Ability to travel, valid driver's license, auto liability insurance coverage according to company policy
• Basic knowledge of the healthcare industry, Medicare, managed care, insurance reimbursement and accounting practices
• Knowledge of contracting
• Demonstrated ability to effectively lead, train, develop, evaluate and manage staff performance
• Possesses a strong belief in an organizational culture that encourages valuing, recognizing and empowering associates and best service excellence practices demonstrated through personal behavior and work ethic required
• Minimum Of One Year Of Related Sales Experience, Preferably in a health care/medical field or patient transportation

Company Overview