[Remote] Customer Service Rep I - Blue Ridge Region (Cardiology, Remote)
Note: The job is a remote job and is open to candidates in USA. Sentara Health is a healthcare organization seeking a Customer Service Representative I for the Blue Ridge Cardiology department. The role involves handling telephone inquiries from members or patients and addressing various service needs to ensure customer satisfaction.
Responsibilities
- Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
- Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
- Provide quality service and customer satisfaction through effective communication and education
Skills
- High School Diploma
- Two years Customer Service Exp
- Previous Data Entry Experience
- Health care experience strongly preferred
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Company Overview
Company H1B Sponsorship
