Remote Help Desk

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Computer Merchant, Ltd., The, is seeking the following. Apply via Dice today!

JOB TITLE: Remote Help Desk JOB LOCATION: Remote **WAGE RANGE*: $23hr to $25hr

JOB NUMBER:** 26-00859 Job Description Our client is looking for a Remote Help Desk consultant to support a team of users.

  • Logs all incident and service request details.
  • Categorizes and prioritizes codes.
  • Provides customer service resolution for operational and service-related incidents.
  • Routes incidents and service requests that cannot be immediately handled.
  • Manages requests and incident reports from customers.
  • Determines which CIs are involved in the incident.
  • Delivers courteous services and is responsible for end-user requests.
  • Resolves or escalates incidents and requests, as needed.
  • Updates and validates all incident information.
  • Obtains additional information from the requester and end-users.
  • Ensures that incidents are resolved and closed.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
  • While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
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