SAP SCV2 Consultant - Remote / Telecommute

Job Description:

• SAP SVC2, SAP IS-U, ABAP.
• Communication arrangement and services setup, SOAP services configuration and end points changes in S/4HANA and C4C Integrations for Utilities solution
• In-depth knowledge of business processes in Service Cloudv2 Utilities Call Center solution.
• Hands-on experience in service Cloud V2 module implementation.
• Hands-on experience with SAP Utilities Customer Service processes.
• Exposure to Integration set up with various SAP and non-SAP systems.
• Debug the issues due to SAP ECC to S/4HANA upgrade and Integration to C4C service cloud impacts.
• Drive Workshops with Business and IT team.
• MIMO process.
• Address management.
• Utilities exception management.
• BMD and TMD.
• Customer Inquiries, Interactions and Requests Case Candidateagement.
• Exposure to SAP service cloud implementation methodology and deployment options.
• XXgn and configuration know-how (focus on design of ticket management process).
• Experience in conducting requirements gathering workshops and solution design.
• Experience on scoping and Fine-tuning the SAP C4C solution.
• Experience in Key user tools and screen adaptations.
• Experience in creation of Org structure and customer data.
• Exposure to Integration set up with various SAP and non-SAP systems.
• Experience in customizing and tailoring the reports as per customer requirements.
• Candidateagement of the design and requirement gathering workshops with the customer.
• Good communication and collaboration skills.
• Drive the key activities of SAP Service cloud implementations, integrating to backend S/4HANA IS-U solution.
• Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment.
• Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI and SAP business processes.