Selling Skills for Customer Service Representatives

Job Title: Remote Outbound Sales Representative

We are seeking a professional to support our call center operations by handling inbound and outbound customer service and sales projects for various clients. The successful candidate will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing quality product and services.

The ideal candidate possesses excellent communication skills, both written and verbal, and is highly reliable. They must also have strong organizational skills, be able to type swiftly and accurately, and have basic knowledge of Microsoft Office Suite and Windows operating system.

• Listens to customers, understands their needs, and resolves customer issues effectively.
• Utilizes systems and technology to complete account management tasks efficiently.
• Recognizes sales opportunities and applies sales skills to upgrade accordingly.
• Explains and positions products and processes with customers in a clear and concise manner.
• Apropriately escalates customer dissatisfaction with managerial teams when necessary.
• Ensures first call resolution through problem-solving and effective call handling techniques.