Senior Business Development Executive, Zendesk - Vancouver - WillowTree ID-311

About Us

We are a digital product consultancy that drives impact at a global scale. As the digital division of one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

Our recent partnership with Zendesk has opened up new opportunities for growth and client engagement. We are seeking a Senior Business Development Executive to lead revenue growth and client engagement efforts within the Zendesk ecosystem.

Key Responsibilities

  • Develop and execute sales strategies to exceed revenue targets and KPIs
  • Own the full sales cycle—from lead qualification to contract negotiation and closure
  • Foster strong client relationships, ensuring high satisfaction and long-term account growth
  • Monitor and report on sales performance metrics, leveraging data to inform decisions and drive continuous improvement

Required Competencies

  • 7+ years of experience in a sales leadership role within the SaaS or customer service technology space with direct experience working with Zendesk products and solutions
  • Deep understanding of CRM platforms and modern sales technologies
  • Exceptional communication, negotiation, and presentation skills

What We Offer

  • Healthcare benefits - Medical, Vision, Dental
  • 401K matching
  • Employee Share Purchase Plan
  • Competitive PTO Policy
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance.


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