Senior Business Line Liaison (US Bank Card and Retail Card Service)

About the position

The Senior Business Line Liaison (US Bank Card and Retail Card Service) supports the execution of all risk and governance activities within their designated line of business area of responsibility (LOB). The Sr. BLL serves as the point of contact for key risk and governance activities, and coordinates actions, responses, and documentation for the business in areas of increased risk (inherent and residual) or complexity. The Sr. BLL may provide coaching and oversight for the BLL and may review documentation prepared by the BLL related to areas of increased risk or complexity. This is a Remote career opportunity, however, must be able and willing to travel if needed. Monday-Friday 8:00am to 5:00pm Eastern Standard Time.

Responsibilities

• Acts as the point of contact for the Line of Business areas of responsibility (LOB) for any potential self-identified findings and document the control breakdown and root cause and communicate to relevant parties.
• Drafts and/or reviews action plans for all issues and findings within LOB.
• Oversees the completion of all closure activities to ensure all action plan deliverables are met.
• Prepares or reviews all closure packages or required templates for all findings and issues in the LOB.
• Acts as the point of contact for the LOB for any potential incidents/events and notify or engage the Operational Risk and Framework Execution Pillars of the 1B (SSG&C) as needed.
• Coordinates the fulfillment of any requests by an Examiner, Auditor, or other requestor.
• Supports the LOB BCP, ensure the plan is up to date, in line with the risk appetite, and all annual activities are completed as required.
• Acts as the point of contact for the 1B QC testing team, and provide responses to address 1B QC testing questions.
• Serves as the primary representation at the QC Weekly status report meeting for LOB area of responsibility.
• Oversees the completion of any required change management forms and support the change management initiatives as needed.
• Provides support for any Policy and Procedures as required in partnership with BMG.
• Provides coaching and guidance to BLL as needed.

Requirements

• Bachelors degree and/or equivalent experience.
• 7+ years of Business Line Experience in Bank Operations.
• Strong understanding of risk & controls in high risk areas, and complex business environments.
• Experience with Excel & Microsoft Office Products is preferred.
• Experience writing action plans preferred.
• Able to work in a constant changing work environment is preferred.
• Experience drafting Risk & Control documentation including, but not limited to: Issue responses, action plans, issue summaries, or other audit or regulator commentary.
• Project management experience to manage multiple requests and projects.
• Strong communication skills, both written and verbal, including with executive management.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.