Senior Client Experience Manager - (REMOTE in CHICAGO)
About the position
The Senior Client Experience Manager at Compass Group is responsible for ensuring the delivery of exceptional service to clients, fostering long-term relationships, and enhancing customer satisfaction. This remote position, based in Chicago, involves analyzing business performance, managing internal resources, and serving as a liaison between clients and the company.
Responsibilities
- Provides continued high standard of service and communication to maintain client base
- Surveys existing accounts for new opportunities
- Manipulates data as needed for internal business reviews/meetings
- Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
- Manages internal resources to problem solve for issues that have happened in the field
- Serves as liaison between client and sector to ensure all relevant information is communicated
- Performs other duties as assigned
Requirements
- Bachelor's Degree
- 3-5 years of experience
- Demonstrated ability to prepare, analyze and present complex business reviews to Clients
- Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
- Demonstrated ability to use analytical and intuitive judgment and sound decision making
- Strong problem solving skills
- Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
