Senior Technical Writer - Product Docs (Remote, CAN)
Description:
- Produce high-quality product documentation, release notes, API documentation and more to guide and educate customers.
- Develop deep product knowledge through researching, partnering with SMEs, and using the product.
- Embrace our modern, conversational voice and tone and follow our writing team’s standards, processes, and best practices.
- Partner with other technical writers and with UX designers, product managers, engineers, and other stakeholders to embed yourself in the software development process.
- Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.
- Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.
- Independently manage your own projects.
Requirements:
- Experience with DITA/XML and structured authoring.
- Demonstrated understanding of topic-based authoring and reusable information architecture.
- Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
- Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
- A user-centric focus on what the customer needs, not what the system does.
- Strong organizational skills, a keen eye for detail, and appreciation for process.
- Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
- Bonus Points: Experience using an XML authoring tool, preferably Oxygen XML Editor.
- Familiarity with a docs-as-code model or experience using Git for documentation source control.
- Knowledge of and experience with cybersecurity.
- Experience with Component Content Management Systems.
Benefits:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
