Supervisor-Finance Help Desk (****remote available****)
About the position
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.
Responsibilities
- Oversee the daily operations of the helpdesk team ensuring efficient and responsive support for timekeeping systems.
- Report to the Manager of UKG Training and Support.
- Provide team guidance ensuring effective ticket management.
- Provide immediate support to agents.
- Emphasize operational monitoring and agent development.
- Focus on workflow improvements within the helpdesk.
- Ensure agents adopt new processes or technologies as appropriate.
