Supervisor, Premium Guest Services - Canada YYZ

Location: Lester B. Pearson Intl Apt (YYZ-TRML) Cities: Toronto - CanadaRequisition ID: 79502 Must be in possession of valid documentation to live and work in CANADA at the time of applying to this position.Job Description IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is a member of the Premium Guest Services International Team. This role is responsible for overseeing lounge operations, vendor partnerships, and asset management, while ensuring regulatory compliance, audit readiness, and budget performance. The position leads high-performing teams to deliver a premium customer experience through effective staffing, training, and stakeholder collaboration.What you'll doThis list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Oversees large-scale food, beverage, and housekeeping operations through third-party partnershipsManages preventive maintenance, repairs, and capital projects to ensure optimal lounge and asset performanceDevelops and monitors departmental budgets to meet financial targets and maximize operational efficiencyLeads hiring, training, coaching, and performance management to ensure a high-performing, compliant workforceCompletes and delegates a broad range of administrative tasks to support daily operationsBuilds strong relationships with internal teams, vendors, airport authorities, and regulatory agencies, ensuring full compliance with audit and regulatory standardsChampions premium customer service, acting as a local advocate for high-value customers and supporting airline alliance partnershipsAll you'll need for successMinimum Qualifications - Education & Prior Job ExperienceCompletion of secondary school or equivalent education level3 years experiences in hospitality or customer experience managementAbility to travel as requiredSecure appropriate airport authority restricted area identification card (RAIC)Preferred Qualifications - Education & Prior Job ExperienceBachelor's degree in Business, Hospitality Management, or related field3 years' experience managing and leading teamsSkills, Licenses, and CertificationsLead and motivate high-performing teams in fast-paced, high-pressure environmentsCommunicate effectively and apply strong judgment, administrative, and analytical skillsManage multiple priorities independently with flexibility and focusUtilize Microsoft Office tools to support daily operations and reportingWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health benefits to help you stay well. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.Cities: Toronto - CanadaRequisition ID: 79502