Technical Writer Intern

About IBM

IBM integrates technology and expertise, providing infrastructure, software (including market-leading Red Hat), and consulting services for clients as they pursue the digital transformation of the world’s mission-critical businesses.

Your role

Role & responsibilities:

• Create high-quality technical documentation in the form of Runbooks for the IBM Technology support team and website users: learn the offering, create draft content, drive content creation & reviews with experts, and work with the GitHub publication system.
• Create and edit FAQs for the IBM Technology Zone major focus areas: portal, infrastructure, content, and metrics which feed the ‘TZ’ virtual assistant.
• Manage release announcements, events, site banners, and notifications, as well as team communications and events.
• Research specific tools that will help with automating manual processes, and work with the offering management and design team to document and make the offering easy to consume.
• Collaborate with the team to ensure consistency and quality: the ability to identify and discuss content structures and writing practices, use of style-validation tools, content testing, and debugging.
• Work independently within a team: estimate individual workload, prioritize work, and align deliverables with release schedules.

Training & development

IBM offers comprehensive training and development programs, focusing on upskilling and empowering employees. Participants will gain hands-on experience in creating and editing technical documentation while working closely with experienced professionals, honing their skills in concise communication and content creation. With a wide range of resources at IBM, you can learn, grow, and thrive in the dynamic tech world.

Benefits

Internship benefits may include:

• Gain hands-on industry experience
• Learning & professional development programs
• Paid time-off plans (Plans vary by position)
• Flexible work schedules
• Fitness programs
• Employee resource group

Career progression

IBMers are driven by growth, remaining curious and open to feedback while continuously learning and transforming themselves and the company. They foster a culture of trust, providing ongoing feedback and collaborating with colleagues in a team-focused manner. The internship at IBM offers valuable skills and experience that will unlock new job opportunities.

Work-life balance

IBM has a good platform to learn about multitasking. IBM provides a hybrid working option with flexible work timings. They are known for their flexible work environment. However, the option to work from home is not an entitlement, it is purely dependent on the role.

Culture & vibe

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. They foster a culture of conscious inclusion and active allyship, where every IBMer can make a positive impact on society while bringing their authentic selves to work. IBM is building this by creating a more diverse workforce, cultivating a flexible work environment, enabling an inclusive culture, and advocating for equity, both inside and outside of IBM.

About you

Who you are:

• All applicants must be enrolled in full-time studies at a post-secondary institution and return to full-time studies upon completion of the work term.
• A team player who is self-directed and can also work independently with minimal supervision, focusing on the right information being delivered to the right set of stakeholders at the right times.
• Have a passion for innovative ideas, coupled with the ability to understand technical concepts and assimilate different points of view.
• Are extremely organized, with the ability to manage multiple projects with varying deadlines.
• Know standard authoring languages, build, and publication tools (MKDocs, Markdown, HTML, GitHub).
• Are familiar with software development practices: agile development, defect-tracking systems, and source control.

Preferred technical & professional expertise:

• Pursuing a bachelor’s degree in Writing, English, Journalism, Communication, Information Design, or a related field, or a technical degree.
• Registered in a formal co-op/internship program.

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position opens again.